Updated 10 Step Help To Submit PMP PDUs

New steps for claiming PMP PDUs

The December Numbers Are In For PMPs

Will there be 400,000 PMPs in 2010?

How Owners Managers and Leaders Differ

How do Owners, Managers, and Leaders Differ?

Posts tagged: Metric

January PMP Numbers Up Over 6000 In One Month

Every month I get a copy of PMI Today and I annotate 3 data points: New PMPs for the month, New PMPs YTD, and Total PMPs.  You don’t have to be a rocket scientist to see PMI is certifying a volume of PMPs with no end it sight.  In January, there were 3,714 new PMPs.  Since they’ve only reported January (2010) numbers, YTD totals match.  What is the shocker is the total number of PMPs.  We’re looking at 367,619, up from 361,238 in December.  That’s right, numbers are up overall 6,381 in one month.

I did a quick compare to January of last year.  The overall total of PMPs is up by 45,369 in 12 months.  Average that out and you’re looking at 3,780 a month.

Some of you out there with other credentials curse the PMP®.  I have to admit, some of the worst project managers I have EVER met, were PMPs.  I guess the same could be said for any profession.  Certifications don’t guarantee quality, but like it or not, a lot of people drank the Kool-Aid.  If you want to exceed in project management, many of you find yourself going after one certification or another.

I do think there is merit in the PMP certification, though I would feel more comfortable if I thought PMI wasn’t in it for the money.  That’s kind of hypocritical of me, since I do make money in the support of the PMP certification.  My prediction of 2010 is PMI will hit 400,000 PMPs by June and close to 450,000 by year end.

Though not all of these current 367,619 PMPs are currently PMI membership holders, if they were (at $119 each) you’d be looking at $43,746,661 in annual membership fees.

Isn’t math fun!?

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How Do You Know Your Metrics Are Worth It

GQM Paradigm

So you want to create some metrics.  More importantly, someone has told you that you need to create some metrics.  How do you know if you’re just making work for yourself or if you’re just putting a spin on the same old data?

Ask yourself what the goals of your project are.

In trying to determine what to measure in order to achieve those goals, I recommend using a Goal-Question-Metric (GQM) paradigm. It can actually be applied to all life-cycle products, processes, and resources. I’ve been using this process for a few years and it really helps me creat a quality metric.  The GQM paradigm is based on the theory that all measurement should be [1]goal-oriented i.e., there has to be some rationale and need for collecting measurements, rather than collecting for the sake of collecting. Each metric collected is stated in terms of the major goals of the project or program. [2] Questions are then derived from the goals and help to refine, articulate, and determine if the goals can be achieved. [3] The metrics or measurements that are collected are then used to answer the questions in a quantifiable manner.

Here is an example of the GQM in action:

Goal (use this 4-step process to shape a goal)

[1] Purpose
[2] Issue
[3] Object (process)
[4] Viewpoint

Goal 1 [1] Purpose
[2] Issue
[3] Object (process)
[4] Viewpoint
Maintain
a maximum level of
customer satisfaction
from the Help Desk user’s viewpoint
Question 1 What is the current help desk ticket trend?
Metrics 1
Metrics 2
Metrics 3
Metrics 4
Number of help desk tickets closed
Number of new help desk tickets
% tickets outside of the upper limit
Subjective rating of customer satisfaction
Metrics 5 Number of new help desk tickets open
Question 2 Is the help desk satisfaction improving or diminishing?
Metrics 6
Metrics 7
Metrics 8
Metrics 9
Number of help desk calls abandoned
Number of help desk calls answered
Number of help desk calls sent to voicemail
Subjective rating of customer satisfaction

As the great Lord Kelvin once said, “If you can not measure it, you can not improve it.”

Image based on Basili, Caldiera, and Rombach “The Goal Question Metric Approach“, 1990
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Free Total Project Status Report Template

TPS ReportAs I study the collection and reporting of metrics and project statuses, I find many reports just do not deliver what they should. I believe there should be a stand-alone deliverable that a project manager is able to provide to a stakeholder at any time, illustrating the total project status.  I created a report and used the name “TPS Report” from the movie Office Space.  I try to interject a little humor into a project, where I can, without raising too many eyebrows.  Because I do not think I should keep all of the good stuff for myself, I hope others will download my free template.  It captures everything from overall project status to schedule, budget, scope, and quality, including a RAG (Red, Amber or Green) status.  What milestones were planned and accomplished?  What is planned for the next period?  Though I believe a subjective narrative does have its place in project reporting, I like the more objective approach.  Give your stakeholders the facts!
Please enjoy this free copy of  my Total Project Status Report Template.

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