As I look at the logs of the Critical Path website, I notice a trend for what people are searching.  Most visitors coming to this site are searching for project management related templates and worksheets.  If there is one thing I try to instill in other project managers, it is listen to your customers!  That being said, here is a Work Breakdown Structure (WBS) worksheet to complement the Project Charter Template so many have downloaded.  Both files are free for download, modification, and distribution. [WBS Worksheet] [Project Charter Template]

When using the WBS worksheet, list the project’s major milestones and deliverables, the corresponding unique identifying numbers, and the target dates for delivery. This list should reflect products and/or services delivered to the end user as well as the delivery of key project management or other project-related work products.

With preliminary approval, copy these values into Section 3.2 of our free Project Charter Template.  Upon Project Charter approval, copy the values from the major milestones column into Microsoft Project or your selected Project Management application and begin creating the activity list (decomposing).

As a graphical depiction of a more detailed perspective of responsibilities, the responsibility assignment matrix should reflect assigned responsibility by functional role for key project deliverables.  An example of roles detailed below could include (1) Project Manager, (2) Project Sponsor, (3) Implementation Manager, (N) Team Lead

I use this matrix in a few of my project artifacts, to include the Lessons Learned.
You can download a free copy here

I recall a very positive meeting where we exposed several non project management team members to a Cost Performance Report (CPR) for the first time. A CPR addresses project performance through a defined period of time in relation to contractual requirements.  The CPR details budgeted work scheduled and performed, actual cost work performed, and the variance in both schedule and cost.  All of this is itemized per Work Breakdown Structure (WBS) element for both the current period and the cumulative to date.  The last values you see are the budgeted, estimated, and variance at completion of the contract.

There were a lot of questions as to why one WBS element has a positive or negative cost variance and why it may have a positive or negative schedule variance.  Trying to explain this to those without a project management background can be a challenge.

I was having a sidebar conversation with one team member who could not understand how the element that pertained to him could be both ahead of schedule and below budgeted cost. The answer came from across the room in the form of a question.

“Is there any way this report captures quality?” The answer was no.

That my friends is called Triple Constraint.  We know the Scope, Time, and Cost within this report.  What we don’t know is Quality, Risk, or Customer Satisfaction.  That’s ok.  This is the CPR, not a Total Project Status (TPS) Report.

By not committing the scheduled time and budgeted dollars to complete the task to a level of quality that meets the customer’s expectations, the contractor looks good only on paper.