Kaizen Archive

8

The Gemba Walk

By
Derek Huether
– September 15, 2011Posted in: Agile, Project Management

As part of a recent engagement, Bob Payne and I went to assess and coach a group of Agile teams out in Iowa.  Each morning, we would arrive before the daily stand-ups.  Each morning we walked around, listened in on conversations and got updates from the teams.  We quietly studied their large team boards and then how they interacted with the boards and one another. I would describe this daily stroll as our Gemba Walk.  Gemba is a Japanese term meaning “the real place.” In business, it refers to the place where value is created; in our case the gemba was the west side of the building on the 5th floor where the teams were located.

Gemba Walk

In lean manufacturing, the idea of gemba is that the problems are visible, and the best improvement ideas will come from going to the gemba. The gemba walk, much like Management By Walking Around (MBWA), is an activity that takes management to those doing the actual value delivery, to look for waste and opportunities to practice gemba kaizen, or practical shopfloor improvement.  If you are in management and you want to make a real difference, get out of your office and go on a gemba walk.

If you are on a project team, do your managers go on a daily gemba walk?

HT: Wikipedia

 

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PICK Charts and Kaizen

By
Derek Huether
– May 4, 2011Posted in: Agile, Project Management

I’ll admit, I’m no Lean Six Sigma Black Belt.  But as I was sitting in a management meeting the other day, I was impressed by a vendor’s Operations Manager, who was being touted as one.  The vendor has been running into some issues at the SOC (Systems Operations Center).  We asked the vendor to take a few weeks and do an analysis and then propose some improved processes.  I was apprehensive at first, being I’ve seen this vendor spend a lot of time and money to do an analysis, only to propose a solution similar to killing an ant with a sludge hammer.  That did not happen this time.  The Operations Manager offered a 15 minute presentation titled Kaizen. This caught my attention because Kaizen is Japanese for improvement or change for the better. I’ve heard the term used many times before, when referring to doing process improvement.

A key component of this Kaizen presentation was a PICK chart.  What is a PICK chart you ask?  When faced with multiple improvement ideas, a PICK chart may be used to determine which ideas are the most benifitial. There are four categories on a 2×2 matrix; horizontal is scale of payoff (or benefits), vertical is ease or difficulty of implementation.    More expensive actions can be said to be more difficult to implement. By deciding where an idea falls on the PICK chart, four proposed project actions are given: Possible, Implement, Challenge and Kill (PICK).

Small Payoff, easy to implement – Possible
Big Payoff, easy to implement – Implement
Big Payoff, hard to implement – Challenge
Small Payoff, hard to implement – Kill

You’ll notice by my graphic below that we have 3 ideas to implement, 2 that are possible, 2 that are a challenge, and 1 to kill.  This was by far the best presentation I’ve seen in a while.  The entire executive team could visualize the recommendations on one screen.  All data supporting potential areas of improvement were on the other slides,  included assessments of cost (money or time).

All I can say is bravo!  When in doubt, use a visual aid.

PICK Chart

HT: Wikipedia

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0

The Critical Path Week Ending February 28

By
Derek Huether
– February 28, 2010Posted in: Project Management

January 28 through February 5Due to working crazy off hours in preparation for my v1.0 launch, I not only forgot to do a week in review on the 20th, I also missed meeting my writing commitment on the 24th and 25th.  Whatever the excuses, I was feeling a little burned out.  I have to remember this is a marathon and not a sprint.  Writing a daily blog takes a lot of discipline.  Though I have so much to say, it can escape me if I don’t get the idea captured quickly.  Wow, it’s hard to believe it’s almost March.  At least there should be viewer posts about snow removal.

2/26/2010

Putting Things In Perspective

I had mild chest and shoulder pains this morning. I am in the ER waiting to see the doctor. I’ll let you know the outcome and my status shortly…

2/23/2010

Satisfying Needed Scope Versus Wants

There are many templates and means to ensure your project meets the requirements.  But I can’t stress enough how important it is to ensure you’re working to satisfy the requirements (or scope) first…

2/22/2010

The Hateful Cycle of Apathy Hits a Nerve

Have you ever stuck your neck out and get no support?  Did the trust among that team start to break down? I’ve seen it happen first hand and Geoff Crane wrote an awesome post over at Papercut Edge about it…

2/21/2010

How To Prevent Your Project From Hemorrhaging

This post is in response to a post written by Jennifer Bedell on the PMStudent blog about goldplating. Goldplating is very common in application development and can be very expensive…

2/20/2010

How Owners Managers and Leaders Differ

I was asked a very interesting question today, requiring me to stop and think. How do I believe being an entrepreneur and a business owner differ? It’s a very good question because…

2/19/2010

What You Need Is Some Kaizen

While sitting in a governance meeting the other day, I heard how (before I joined the team) a vendor brought in some high paid six sigma black belts to…

2/18/2010

How to Thank a Managed Camel

I was informed I am the winner of the very first Freedom of Speech February (FOSF) giveaway from How to Manage a Camel.  My comments last week on a blog post by Gary Holmes earned me a free copy of the Method123 Project Management Methodology (MPMM™) Professional from their partners at Method123…

2/17/2010

Creeping Ever So Closer To Closure

As my startup project is creeping ever so closer to its closure and the actual launch of the product happens, I’m feverishly completing activities late into the night.  It’s not easy working crazy hours to get this done.  My family goes to bed, I drink a pot of coffee, and get to work…

2/16/2010

Interesting PMI Perspective On Claiming PDUs

…Based on the telephone conversation I had, if you’ve worked as a PM for at least 6 months, you can claim 5 PDUs.  Otherwise, if you are able to say you spend more than 1,500 hours per calendar year in that roll, you also qualify to claim the 5 PDUs…

2/15/2010

Getting Exactly What You Want

I just wrapped up a week long logo design project at 99Designs, with an intellectual property transfer agreement.  Flash back to August 2009, when I was watching Episode 13 of This Week in Startups…

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What You Need Is Some Kaizen

By
Derek Huether
– February 19, 2010Posted in: Agile, Project Management

Kaizen - Change GoodWhile sitting in a governance meeting the other day, I heard how (before I joined the team) a vendor brought in some high paid six sigma black belts to try to bring the vendor governance workflow in line with my client’s governance workflow.  My client wasn’t sure what they got out of the deal, but if you have a black belt in something, it should be good…right?  Because this venture proved fruitless, the vendor announced, “what you need is kaizen!”  That may be what they said, but it’s not what my client heard.

This was paraphrased by one of my client’s team.  In trying to understand what she was saying, we had a quick back and forth that went a little something like this:

The vendor said there was something that would fix everything.
Cry Pan or Pie Pan or something like that.

I looked at her and asked, do you mean “kaizen”?

Her eyes got really big and she then started to matter-of-factly point at me.
That’s it! That’s it! Now, what does it mean?
I said it just means improvement or refinement.

She looked disappointed.  That’s it?

Yep, that’s it.

Now, I know it’s not that simple.  There are no silver bullets.  I do believe in using refactoring or refinement to get you where you need to be, but that’s going to be another post.  This post is more of a shame on you post.  Anyone out there who uses a new term, particularly one in a foreign language without explaining it first, shame on you!  Anyone out there who proposes there are silver bullets in project management, shame on you! And, anyone out there who proposes there are silver bullets in project management, uses a new term to label it, AND charges a lot of money for it, shame on you!

I strongly believe approaches like Agile, Kanban, and others bring a lot of potential value to programs.  Customers don’t need snake-oil nor do they need silver bullets.  What we have here is, a failure to communicate.

I was thinking, maybe I should start a practice and say it will solve all your problems.  I can call it Verbesserung.

Any takers?

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