Office of Zombie Personnel Management

You can talk to a zombie but don't expect them to listen

A few days ago, we had a snow storm come through the Washington DC area.  Just a few hours before it hit, the Office of Personnel Management (OPM) announced Federal Employees should depart 2 HOURS earlier than their normal departure time from work.  Unfortunately, if you were anyone in the Washington DC metro area and you left 2 hours earlier, […]






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(Zombie) Customer Service

zombie_customer_service

I’m currently enjoying Delivering Happiness, the book by Tony Hsieh of Zappos.  In the book, his approach to customer service reminds me a lot of what Seth Godin wrote about in his book, Linchpin.  For those looking to map this to an activity in the PMBOK, I see this falling under Manage Stakeholder Expectations (Executing and Communications). In any case, […]






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Failing The Exam

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Here comes the rant One of the things people know about me is I’m always willing to help them out.  I’ve been in the business of Project Management for 15 years.  I’ve lived the life as a Project Management Professional (PMP) and as a Certified Scrum Master (CSM).  These days, either certification will get you either praise or disdain. It just depends on […]






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I won’t be staying late with you

I have to again give credit to 37signals.  In their book Rework, they pointed out the 800 pound gorilla in the room, over and over again.  This video is a “gorilla” I’ve been dealing with for the last 15 years. I usually arrive at the office around 06:30 or 07:00 (2 hours before anyone else).  Why?  I’ll probably get more […]






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